Returns & Refund Policy

30-Day Return Window

You may request a return within 30 days of your delivery date. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Non-Returnable Items

• Items marked as final sale
• Personal care or hygiene products that have been opened
• Gift cards

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method, typically within 5–10 business days.

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange for the same item, contact us at support@toptierfind.com.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.

Return Shipping

Unless the item arrived damaged or incorrect, you're responsible for return shipping costs. We recommend using a trackable shipping service, since we can't guarantee we'll receive an item lost in transit.

How to Start a Return

Email support@toptierfind.com with your order number and the reason for your return, and we'll walk you through the next steps.

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